ObedientiaZelum said:
A civilian dentist said it sounded like they needed braces.
You'd be shocked what some civilian providers think our mbrs "need", sometimes. I'm quite familiar with the med side, not so much Dental, but I do know that Dental has developed a very strict process for some of the procedures it offers precisely for this reason. It's also the reason that only a military provider (or DND contractor working in one of our clinics) can put a mbr on sick leave, no matter what the civi provider says
For your friend, it depends how high the request has gone. Since you wrote "reviewed and not supported", it sounds like it wasn't just the one DO's decision but that maybe someone higher looked at the chart? It if was looked at higher, going to a different DO for a 2nd opinion isn't likely to work, unless the clinical situation changes.
Some requests on the med side automatically have to go higher for review/approval; I have no idea if that applies to Dental, or to braces in a situation like this.